Thank you for choosing Click2pro LLP for your session booking needs. We value your satisfaction and aim to provide the best experience possible. This Refund Policy outlines the conditions and process for requesting a refund, as well as the time frame for processing refunds. Please read this policy carefully before making a booking.

1. Refund Eligibility:

- A refund can be requested within 10 hours of making the payment

- A refund can only be requested if you haven't attended any sessions.

- The refund request should be made by the client who booked the session.

- You have the option to request a change of psychologist at any time if you're not satisfied with your current one.

2. Refund Request Process:

To request a refund, please follow the steps below:

- Send an email to [email protected] within 10 hours of making the payment.

- Call us on 9117119151 within 10 hours of making the payment.

- Include the booking details, such as the session date, time, and any other relevant information.

- Provide a brief explanation for the refund request.

3. Refund Processing Time:

- Once a refund request is received, it will be reviewed by our team.

- Refunds will be processed within 7 business days of receiving a valid refund request.

- You will be notified via email once the refund has been processed.

4. Non-Refundable Circumstances:

Refunds will NOT be granted under the following circumstances:

- If the 10 hours refund period has elapsed since the payment was made

- A refund can only be requested if you haven't attended any sessions.

5. Refund Currency and Method:

- All refunds will be issued in the original payment currency.

- Refunds will be provided using the original payment method used for the booking.

Contact Information:

Should you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We are here to assist you and address any issues in a timely manner.

Address:

Click2pro LLP

B38, Old DLF Colony, Sector 14, Gurugram

Gurgaon, Haryana, 122001

India

We appreciate your understanding and cooperation. Click2pro LLP reserves the right to amend this refund policy at any time, and any changes will be reflected on our website.